Guarantee, terms & privacy

Guarantee & returns

Every listing shows its condition, and each condition carries one of two terms.

Making a guarantee claim

• Contact us within 7 days of pickup or delivery, with your order email or phone number.
• We’ll repair the piece or replace it with the same or an equivalent item.
• Send a photo or short video of the problem so we can resolve it quickly.
• Keep the piece and any parts, hardware and packaging you still have until we’ve resolved it.

The guarantee covers manufacturer defects only — for example a faulty mechanism, motor, frame joint or component that fails in normal use. Remedies are repair or replacement; it isn’t a refund or return policy. It doesn’t cover cosmetic marks disclosed in the listing, damage after pickup or delivery, assembly errors, misuse, or a change of mind.

Terms of sale

Boxlot is a Furniture Sourcing Direct company. Sales are made by Home Sweet Home Direct LLC, doing business as Furniture Sourcing Direct, Renton, Washington.

• Prices. The posted price is the price. Washington sales tax is added at checkout: at the Renton rate for pickup, and at your delivery address’s rate for delivery. Delivery fees are shown in your cart and at checkout.
• Availability. Most pieces are one of a kind or in small quantities and sell first come, first served. While you are in checkout the piece is held for you for a short time; if checkout isn’t completed, it’s released.
• Reference prices. A crossed-out price is the retail or estimated retail price for that item, shown for comparison. Listings say when a comparison is an estimate.
• Descriptions. We photograph and describe each piece as accurately as we can. Measurements are approximate; please check that a piece fits your space and doorways before buying.
• Reserving with a deposit. You can hold a piece for 24 hours with a deposit of 10% of the price (at least $25, at most $500). The deposit is an authorization on your card, not a charge. Cancel within 2 hours and the authorization is released in full. If you complete your purchase within the 24 hours, online or at pickup, the deposit goes toward the price and you are charged once. If the piece isn’t purchased within 24 hours, the deposit is kept as a non-refundable reservation fee and the piece goes back on sale. A reservation isn’t a purchase until it’s paid.
• Automatic price reductions. Pieces that haven’t sold after two weeks are reduced 10%, then a further 5% each week, to no more than 30% below the listed price. We don’t adjust past purchases when a price later drops.
• Special-order items. Factory-direct pieces are made to order; lead times are estimates and we’ll confirm the schedule after purchase.
• Governing law. These terms are governed by the laws of the State of Washington.

Pickup & delivery

Pickup is free from our Renton, WA warehouse. After you buy, we’ll text you to confirm a time. Please bring help and a vehicle large enough for the piece; we’ll help where we safely can.

Local delivery is priced by straight-line distance from our Renton warehouse to your ZIP code:

• Within 10 miles — $79
• 10 to 20 miles — $129
• 20 to 35 miles — $179
• Each additional piece in the same order — $50

Beyond 35 miles, call (206) 683-3183 for a quote. Delivery is to the address you enter at checkout, which must match the ZIP you priced. Delivery fees are taxable in Washington.

Inspect your piece at pickup or delivery. For guaranteed pieces, the 7-day window starts that day.

Payment & payment plans

Checkout is handled securely by Stripe. We accept major credit and debit cards, Apple Pay, Google Pay and Link.

Pay over time with Affirm, Klarna or Afterpay on eligible orders. Plan terms, eligibility and any interest are set by the provider you choose, not by us; options shown depend on your order total.

Your card statement will show FSD* BOXLOT.

Privacy

What we collect

• When you buy: your name, email, phone and, for delivery, your address. Payment details are entered on Stripe’s checkout page and go directly to Stripe; we never see or store your full card number.
• When you join the new-arrivals list or ask to hear about a piece: your email and, if you give it, your mobile number. We email new arrivals only if you joined the list or ticked the box to get them; every email has an unsubscribe link.
• When you reserve a piece: your name, mobile number and, if you give it, your email. Card details for a deposit go directly to Stripe; we never see or store them.
• When you browse: your cart is kept in your own browser. We record anonymous page views of listings to see which pieces are popular.

How we use it

• To complete your order, arrange pickup or delivery, honor the guarantee, and answer your questions.
• To email or text you about a piece you asked about or reserved, and to email new arrivals if you opted in. Texts are only about what you asked for; reply STOP to opt out.
• To keep records required for taxes and accounting.

Who we share it with

Only the services that run the store: Stripe (payments), the payment-plan provider you choose, our database and hosting providers, and a delivery partner if you choose delivery. We don’t sell your personal information.

Your choices

Ask us at any time to remove your number from the new-arrivals list, or to see or delete the information we hold about you, except records we must keep by law.

Effective November 4, 2026.

Contact

Home Sweet Home Direct LLC dba Furniture Sourcing Direct
3300 Lake Washington Blvd N, Unit A, Renton, WA 98059
(206) 683-3183